Crypto.com Cosmos Deposits Paused: How to Check Funds On-Chain

Direct answer: Crypto.com continues to show deposits paused for a large group of Cosmos-ecosystem and related assets because of an ongoing security concern. The affected list includes ATOM, OSMO, INJ, TIA, KAVA, JUNO, AKT, DYM, FET, NTRN, SEI and others. If you already sent a deposit, do not resend it. Verify the transaction on-chain and wait for the exchange gateway to resume or contact official support if the address or memo may be wrong.

What is paused?

Crypto.com’s status page lists deposits temporarily suspended for multiple assets. The incident began September 7 and remains shown as unresolved on the status page. This is an exchange deposit-gateway issue: it does not by itself mean the underlying Cosmos-family blockchains are halted.

Why an on-chain success may not equal an exchange credit

When you send tokens to a custodial exchange, two systems are involved. The blockchain first delivers the transaction to the exchange-controlled address. The exchange then detects the transaction, checks confirmations and memo requirements, and credits your account. If the second stage is paused, your explorer can show success while the exchange balance remains unchanged.

Check the network and transaction hash

Find the transaction ID in your sending wallet and open it in the correct explorer. Confirm that it succeeded and that the destination matches the deposit address. For Cosmos-based transfers, also verify whether a memo was required and whether you included it exactly.

Do not confuse IBC routes with direct exchange support

Cosmos assets can move through IBC, but an exchange deposit address may support only a specific chain and route. A token arriving through an unsupported IBC path can require manual recovery even when the transaction itself is valid.

What to do if you already deposited

If the transaction is still pending on-chain, troubleshoot the network first. If it is confirmed and the destination and memo are correct, preserve the transaction hash and wait for the exchange to restore deposit processing. If the memo is missing, the network is wrong or the address does not match, contact official Crypto.com support with the transaction details.

Can you withdraw instead?

The open status item specifically describes deposits as paused for the listed assets. Availability can differ by asset and network, so check the live withdrawal screen rather than assuming withdrawals are also unavailable. Never route funds through an unfamiliar bridge solely to bypass maintenance.

Security warning

An “ongoing security concern” is exactly the kind of event scammers exploit. Do not trust DMs offering deposit acceleration or manual wallet synchronization. An exchange investigation never requires your self-custody seed phrase. If a support agent asks for a private key, stop.

Official source

Crypto.com status: Crypto.com Status. The unresolved incident lists paused deposits for multiple Cosmos-related assets and other networks.

FAQ

Are Cosmos networks down?

The Crypto.com notice describes an exchange-side deposit suspension. It does not establish that every underlying blockchain is down.

My ATOM deposit is confirmed but missing. Is it lost?

Not necessarily. Verify the destination, network and memo, then monitor the exchange incident. A confirmed transaction can remain uncredited while the exchange gateway is paused.

Should I send another test deposit?

Not while the relevant deposit route is suspended. A second transfer can create another uncredited transaction.

This article is informational on-chain support content and is not investment advice. Check the live exchange status, the relevant blockchain explorer and official support documentation before taking action.